These terms govern your use of our services as a private patient of Lyphe Clinic, Please read carefully. By booking or using our services, you agree to be bound by these terms.
1. Eligibility
To access our services, you must:
- Be aged 18 or over
- Live in the UK or Channel Islands
- Have a clinically diagnosed condition and have tried at least two conventional treatments
- Not have a diagnosis of psychosis, bipolar disorder, or schizophrenia
Initial eligibility criteria is outlined in our online form, with a £19 fee which is taken off your initial consultation cost.
There will then be an internal triage process by our independent prescribers and if successful and initial consultation will be booked with a specialist consultant. (excluding Channel Islands where you will be seen by a GP).
Following your consultation, you will then be assessed by our MDT (Multidisciplinary Team) panel.
If approved your prescription will then be generated and sent to the pharmacy of your choice.
This process can take 2-3 weeks to complete under normal circumstances.
2. Our Services and Clinicians
We provide private consultations for medical cannabis treatment via:
- GMC-registered doctors
- NMC-registered prescribing nurses
- GPhC-registered pharmacist prescribers
Our clinicians will:
- Review your medical history and Summary Care Record
- Assess whether medical cannabis is clinically appropriate
- Recommend a personalised treatment plan
- Prescribe medicines only if suited to your needs – prescriptions are never guaranteed
3. Appointments & Subscription Options
Pay-as-you-go
- New patient initial consultation: £49
- Clinical Appointment (follow-up): £49
- Repeat prescription (excluding medication): £25
Subscription Plan – £17.99/month or £19.99/month
Subscription is eligible after your initial consultation, first clinical appointment and receipt of you first prescription.
Subscription Plan Includes:
- One free repeat prescription (Not including medication) per month and a clinical appointment (follow-up) every three months.
- Clinic letters for travel, DVLA, and employers (additional charges may occur if more complex).
- 10% discount at Lyphe Shop.
- Free shipping through Lyphe Dispensary (One per month, more frequent/ split prescriptions will incur additional postage charges).
- Free medication review after Initial Consultation.
Appointments are primarily online via secure video. In-person services are limited to Jersey only.
4. Clinical Appointments and Continuity of Care
- Initial consultation → 1-month clinical appointment (follow-up) → then every 3 months thereafter
- Patients may order repeat prescriptions twice online within a three-month period without a clinical appointment (follow-up), provided there are no changes to their treatment plan.
- Any treatment change (increase in medication, change of type of medication or change to your medical wellbeing) requires clinical review.
5. Subscription Terms
What’s included in your Treatment Plan
- An Annual Consultant Review Appointment
- All subscription patients are entitled to one free review appointment with a Consultant Specialist per year.
- This applies unless your case is Consultant only patient, as determined by our Multidisciplinary Team (MDT) panel, based on the complexity or nature of your treatment.
- Quarterly Reviews with Independent Prescribers (IPs) (excluding the Channel Islands where you will see a GP)
- After your annual Consultant appointment (or as appropriate per your treatment plan), you will be scheduled to see an Independent Prescriber every 3 months to assess stability and clinical progress.
- These reviews are included within your subscription fee.
- Repeat Prescription Appointments
- You are entitled to two repeat prescription appointments between your quarterly IP reviews.
- These appointments are for prescriptions without changes to your medication or dosage plan.
Failed payments will result in your subscription being terminated with you automatically being transferred to a pay-as-you-go plan.
Requesting Changes to Treatment
- Changes Outside of Scheduled clinical appointments (follow-ups)
- If your treatment plan changes (e.g., following HUG panel approval), an updated prescription may be issued at your next prescription date.
- These updates can be processed by an Independent Prescriber if preapproved by a doctor. Not applicable to the Channel Islands.
- Dose Increases Up to 10%
- Independent Prescribers can approve a medication increase of up to 10% with a review. (excluding the Channel Islands where you will see a GP)
- If you request changes above 10%, or more complex treatment adjustments, you will need to see a doctor (e.g., GP or Consultant) for a review
- Any additional appointment will require a £24 uplift fee in addition to your subscription (covers clinical appointment (follow-up) to discuss update to treatment plan plus prescription if eligible).
- Side Effects or Contraindications
- If you experience side effects or a reaction to your medication, stop using it immediately and book a free clinical review with an Independent Prescriber.
- This review is included in your subscription and ensures safe continuation or modification of your care.
Appointment Uplift Fees
Appointments with the following clinicians incur an uplift fee of £24. Limited to one per month, any additional appointments will be at the pay-as-you-go price of £49 per clinical appointment (follow-up).
- Independent Prescriber (IP)
- General Practitioner (GP)
- Consultant Specialist
These fees are in addition to any standard consultation or subscription charges.
6. Medication and Pharmacy
- Medical cannabis is unlicensed in the UK but can be legally prescribed
- Sourced from licensed producers in Canada, Australia, and Europe
- Dispensed via a pharmacy of your choice – we recommend Lyphe Dispensary for speedy delivery and tracking (excluding the Channel Islands)
- Prescriptions are valid for 28 days (from date on prescription)
- Pharmacy costs are separate and not controlled by Lyphe Clinic, this includes the price of medication
HUG and MDT
- The HUG (High Usage Guidance) Panel is in place to ensure safe and clinically appropriate prescribing of medical cannabis for patients with complex or high-dose treatment plans.
- A case will be referred to the HUG Panel for review if any of the following criteria are met:
- The patient is prescribed over 50 grams of cannabis flower per month and is also prescribed an additional product, such as:
- Vape cartridge
- Pastilles or other oral forms
- Oil preparations
- The patient is prescribed over 60 grams of cannabis flower per month, regardless of additional products.
- The patient is prescribed oil-based medications containing more than 50mg of THC per day.
- The prescribed cannabis flower contains more than 25% THC.
The Purpose of a HUG Review
This clinical review process ensures:
- Patient safety and appropriateness of high-dose regimens
- Multidisciplinary input into complex prescribing cases
- Monitoring of tolerance, dependency risks, and long-term suitability
Process
- Patients meeting the above thresholds will be discussed at the next available HUG Panel.
- Any treatment changes, including approvals or rejections, will be communicated to you following the panel’s decision.
- If approved, prescriptions may be fulfilled by an Independent Prescriber at the next prescription date. (excluding the Channel Islands)
- For more information, patients may contact the patient service team on 0204 538 2273.
7. Costs & Payment
- All appointments must be prepaid
- VAT applies where relevant
- Subscription and appointment payments are non-refundable except under the cancellation policy
8. Cancellations & No-Shows
- Cancel more than 48 hours in advance: Full refund
- Cancel 24–48 hours in advance: 50% charge
- Cancel within 24 hours or fail to attend: No refund (100% charge)
We may cancel your appointment if:
- Required information or payment is not received
- Terms are violated
- Due to unforeseen events i.e. staff sickness, technical problems, incidents out of our control
- You will not be charged if we have cancelled or rearranged your appointment
9. Refunds
Statutory 14-Day ‘Cooling Off’ Period
You are legally entitled to a 14-day ‘cooling off period’ when purchasing services online. This means you may cancel your patient journey within 14 days from the date you entered the contract, without needing to provide any reason.
If you choose to book an appointment scheduled within 14 days of your booking date, you will waive your right to cancel under the 14-day cooling-off period. By proceeding with the booking, you confirm that you have agreed to waive this right.
Cancellations and Refunds
You may cancel a booking with a minimum of 48 hours’ notice before your scheduled appointment and receive a full refund. However, if the service begins within the 48-hour window, a 50% refund will be offered, if 24 hours or less, no refund will be given and your right to cancellation and refund is forfeited.
In the event of a valid cancellation, we will issue your refund as soon as possible, and no later than 30 calendar days from the date you notify us.
Holding Fee and Automatic Refund Policy
A non-refundable £19 holding fee applies at the time of booking. If we do not receive any communication from you and no work has been carried out within 30 days of your booking, you will be automatically refunded in full.
However, if any work has commenced, including contact with you or the gathering of documents, you will not be entitled to a refund of the £19 holding fee.
10. Patient Responsibilities
Patients must:
- Provide accurate medical history and all current medications (NHS Summary of care) This must be updated annually.
- Provide valid photo ID
- Consent to GP contact and SCR access (or use our £20 SCR retrieval service if needed)
- Bring all relevant documentation to their first appointment
- Notify the clinic of any changes to your personal details
Failure to provide accurate information may delay or prevent treatment.
11. Safety, Privacy, & Adverse Effects
- If adverse effects occur, stop treatment and contact us immediately
- All personal information is handled under GDPR guidelines – see our Privacy Policy for details
12. Driving, Travel & Cancard
- Do not drive if impaired. Medical cannabis (particularly THC) may still result in legal consequences if driving under influence is suspected. Read more on the DVLA
- Do not travel internationally with cannabis without appropriate documentation – it may be illegal at your destination
- Cancard may be useful for police interactions, but does not legally authorise possession
13. Zero-Tolerance Policy
We are committed to maintaining a safe and respectful environment for our staff and patients. Abusive, threatening, or inappropriate behaviour towards any member of our clinic team will not be tolerated. We maintain a safe and respectful environment. Any abusive, threatening, or inappropriate behaviour may result in.
- A formal warning
- Immediate discharge from the clinic
The scope of the complaints procedure is to ensure effective implementation of the event reporting policy; and to adequately capture and respond to any concerns or complaints raised by patients accessing the service.
Lyphe strives to ensure that legislative processes are adhered to and effectively managed, to support patient safety and patient experience.
Patient Procedure
- Patient to send an official complaint in writing to info@lyphe.com
Complaints procedure
Stage 1 – Local Resolution – Assistant Clinic Manager
- The complaints handler is responsible for responding to the patient within 3 working days, to schedule a fact-finding call.
- The complaints handler will review all the patient records and carry out an investigation pertaining to the complainant’s matter.
- A fact find will be completed, where the complaints handler will the matter.
- The handler has 28 working days to complete and respond to the complainant, if they are unable to achieve this deadline, the patient is to be updated via phone/email, and a new deadline is set.
- If the complainant is unhappy with the outcome, then they can appeal and move to the next stage.
15. Legal Terms
- We are not liable for disruptions caused by circumstances beyond our control
- We may transfer our obligations under these Terms to another organisation and will notify you if so
- These Terms are between you and Lyphe Clinic
- If any provision is found unenforceable, the rest will remain in effect
- Governed by English law and subject to English courts
By booking or using our services, you confirm you have read and agree to these Terms and Conditions.