Terms and Conditions

These terms and conditions govern the provision of our services to you as a private clinic patient.

Please read these terms carefully before using our services, as they outline how we will provide services to you.


Important Points:

  • Eligibility: To use our service, you must meet our eligibility criteria.
  • Follow-Up Appointments: After your initial consultation with one of our specialist consultants, you will need to see one of our healthcare professionals every three months for continuity of care.
  • Concerns and Adverse Effects: If you have any concerns about the information provided by us, or if you experience any adverse effects from treatment, medication, or healthcare products recommended by our clinicians, please contact us immediately.
  • Website Information: You acknowledge that any information on our website, including about medical cannabis, is for general educational and informational purposes only and is not intended as medical advice.


Services and Charges:

We offer private consultations for medical cannabis care for patients with conditions that have not responded to existing treatments. Our services are provided by GMC registered clinicians.

Our clinicians will assess whether medical cannabis treatment may alleviate your condition or symptoms, considering your medical history, national guidelines, and individual needs. Please note that there is no guarantee a prescription will be issued; this decision is at the sole discretion of our clinicians.

Abusive behaviour towards any clinic team member will not be tolerated.



You can book an appointment by phone at 0204 538 2273 or by email at info@lyphe.com. Appointments are subject to availability and at our sole discretion. We do not guarantee the availability of any specific clinician.


Information Needed from You:

You must provide full and accurate information about your medical history and current symptoms, including your National Health Number and photo ID. You will need to consent to us contacting your GP/healthcare provider about the consultation and any prescribed medication. If you withdraw consent, we cannot provide our services.

If you have a referral letter from your GP, bring it along with details of current or previous medications for your condition. Please review our Privacy Policy on our website for information on how we process your personal data.


What to Bring to Your Appointment:

  • Valid photo ID (e.g., passport or driver’s license)
  • GP referral letter (if applicable)


Failure to Provide Required Information:

If you do not provide the necessary information, we may not be able to provide our services. We will not be responsible for any delays or incomplete services caused by your failure to provide the information promptly.


Receiving Medication:

There is no guarantee that a prescription for medical cannabis will be issued; this is at the clinician’s discretion. The prescribed medical cannabis is imported from licensed overseas producers.

Medication will be dispensed by your selected pharmacy, and dispensing times may vary, up to 28 days. Charges are set by the fulfilling pharmacy and are not under our control.



  • Appointment Fee: Consultation fees are listed on our website on the date of your booking unless otherwise agreed in writing. Full payment is required to book an appointment. Prescription fulfilment and payment are handled directly with the pharmacy.
  • VAT: Appointments are VAT-exempt, but where applicable, our prices will include VAT at the applicable rate.


Changes to Services:

Cancellation and Refund Policy:

  • Your Right to Cancel: You may cancel your appointment by email or telephone. Refunds are available if the appointment is cancelled at least 48 hours in advance. Cancellations within 24 hours will not be refunded.
  • Our Right to Cancel: We may cancel your appointment without liability if:
    • You fail to provide requested information.
    • You do not make timely payments.
    • You seriously or repeatedly breach these terms.



Please follow the complaints procedure included within the initial information pack you receive. This procedure will also be available online.


Other Important Terms:

  • We may delay, alter, or cancel services due to circumstances beyond our control without liability.
  • We may transfer our rights and obligations under these terms to another organization and will notify you if this happens.
  • This contract is between you and us; no other party has the right to enforce any terms.
  • If any part of these terms is found to be unenforceable, the rest will remain in force.
  • These terms are governed by English law, and disputes will be resolved by the English courts.

By using our services, you agree to these terms and conditions.