At Lyphe, our mission is to bring medical cannabis to those with unmet medical needs. We’re looking for a driven individual who is motivated, eager to learn, and ready to make a meaningful impact in a dynamic, fast-paced, and highly regulated environment.
We value team members who can ‘hit the ground running’ and embody our core values:
· Listen: Prioritise needs and feedback to create a respectful, inclusive environment.
· Yield Growth: Embrace innovation to improve care and reduce stigma.
· Provide with Excellence: Deliver compassionate, high-standard service.
· Help with Integrity: Offer transparent support for responsible cannabis use.
· Engage with Impact: Build trust and collaboration through open communication.
This is a rewarding job where patient-centred care is at the heart of everything we do as a Dispenser. It is a great opportunity to develop your knowledge in the Private Cannabis Dispensary.
We are a non-facing Pharmacy based in Farnborough (GU14) that will require all aspects of dispensing controlled medication, administration duties which include assigning and processing private prescriptions and supporting our patients with any enquiries regarding their prescription.
This is an exciting opportunity to support a growing company, which creates the opportunity to review and refine the company’s systems, and processes, requiring a dedicated, passionate individual who can enhance patient experience through excellent attention detail, patient support and compliance.
Job Duties and Responsibilities:
- Assign and process FP10 prescriptions in line with regulatory requirements.
- Safe and accurate dispensing of private controlled medication.
- Stock management, including rotation, ordering, disposal, and checks.
- Updating controlled drug register in line with regulatory requirements
- Escalating concerns relating to patient prescriptions, while minimising delay to patients
- Supporting the Pharmacist with their day-to-day tasks
- Support with creating, reviewing, and implementing SOP’s (standard operation procedures)
- Support patients with their prescription queries, via phone, live chats and tickets with a best-in-class service.
- Maintain accurate patient records, including prescription information.
- Pro-actively engage with patients regarding their medication where necessary.
- Ensure that GDPR and GPhC regulations are adhered to at all times.
- Take responsibility for escalating errors, focusing on always delivering quality and service.
- Remain up to date with industry and GPhC regulation changes.
Job Skills and Qualification:
- NVQ in Pharmacy services essential.
- Experience using Titan Software is essential.
- Ideally 2 years’ experience working within a pharmacy.
- Experience in medicinal cannabis preferred but not essential.
- Patient centric, passionate about delivering best-in-class service.
- Confident working autonomously.
- Resilient, calm and empathetic.
- Confident using Microsoft Office and third-party software.
- Excellent verbal and written communication skills to be utilized for both internal and external audiences.
- Strong organizational and planning skills; able to manage multiple responsibilities.
- Strong time management skills.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Farnborough, Hampshire: reliably commute or plan to relocate before starting work (required)
Experience:
- Pharmacy: 1 year (preferred)
Licence/Certification:
- Dispensing Qualification (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person