Lyphe Shop Terms and Conditions

Introduction

Welcome to Lyphe Shop. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making a purchase. If you do not agree to these terms, please refrain from using our services.

  1. Products Offered

We specialise in the sale of vaping hardware devices, accessories and CBD products. All products are intended for legal use only and must not be purchased by individuals under 18 years of age.

  1. Order Process

Orders are subject to availability and acceptance. You will receive a confirmation email once your order has been accepted.

We reserve the right to cancel orders for any reason, including but not limited to pricing errors, stock shortages, or legal restrictions.

By placing an order, you confirm that you are over 18 years old and that the products purchased are for personal use only.

  1. Pricing and Payment

Prices displayed on the website are in GBP and include VAT, where applicable.

Payment must be made in full at the time of purchase.

We reserve the right to amend pricing at any time without notice. Prices at the time of order placement will apply.

  1. Delivery

We deliver to addresses within the UK. Estimated delivery times are provided at checkout.

While we strive to deliver within the specified timeframe, delays may occur due to unforeseen circumstances. Lyphe Shop is not liable for such delays.

Customers must ensure that the delivery address provided is accurate. We are not responsible for deliveries made to incorrect addresses provided by the customer.

  1. Returns and Refunds

Vaping Hardware Devices & Accessories:

  • Customers have the right to return vaping hardware devices within 14 days of receiving the goods under UK distance selling regulations, provided the items are unopened and unused.
  • All hardware must be in the original packaging, including any outer sleeve. We cannot accept hardware back without this.
  • All accessories must be unopened and unused.
  • Faulty devices should be handled with the manufacturer in line with their warranty details provided.

CBD Products:

  • Due to the nature of CBD products, returns are only accepted for unopened and unused items within 14 days of receipt.
  • If a product is damaged during transit or is otherwise faulty, please contact us within 48 hours of receipt for a replacement or refund.

To initiate a return, contact shop@lyphe.com with your order details and reason for return.

If your return is approved, please ensure your items are well packaged so they don’t get damaged in transit.

Exceptions:

Some goods are exempt from being returned for hygiene reasons. These include:

  • Opened CBD products
  • Vape kits which have been used
  • Opened, whether used or not Boveda packs and other accessories.
  • Sale Items
  1. Refunds

Once your return is received and inspected, assuming everything is in order, we will refund the product value excluding any postage charges, back to the original payment method. Please allow a 5-7 working days for funds to reach your account.

If you have not received your refund within 10 working days of returning your items, please get in touch with us to check they have been received. If we have issued a refund and this has not been received, please contact your card issuing bank or Company.

  1. Non-Liability for Products

Vaping hardware devices, accessories and CBD products are used at the customer’s own risk. Lyphe Shop is not liable for any adverse effects, misuse, or failure to adhere to product instructions.

The efficacy of CBD products is not guaranteed. These products are not intended to diagnose, treat, cure, or prevent any disease. Customers should consult a healthcare professional before use.

We are not responsible for any issues arising from third-party misuse of our products.

  1. Intellectual Property

All content on our website, including text, graphics, logos, and product descriptions, is the intellectual property of Lyphe Shop and is protected by copyright laws. Unauthorized use is prohibited.

  1. Limitation of Liability

Lyphe Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

  1. Privacy Policy

Please refer to our [Privacy Policy Link] for information on how we collect, use, and protect your personal data.

  1. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the jurisdiction of the English courts.

  1. Amendments to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time without prior notice. Changes will be posted on our website, and continued use of our services implies acceptance of these changes.