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How to Obtain your SCR (Summary of Care Records)

12 January 2024

GP reception when contacting to obtain your Summary of Care Records

Why we need your SCR

In order for our doctors to prescribe cannabis-based medication, they must review evidence of your medical history, including a formal diagnosis and documentation of at least two prior prescribed treatments (including prescription medication, physiotherapy, and talking therapies).

Example SCR

Please click here to view an example of what an SCR should look like.

How to obtain your SCR

Acquiring your Summary of Care records from the NHS is a straightforward process, and you can request it through various means. We recommend the following methods:

1. NHS App (Fastest option) 

Our video guide on how to request your SCR via the NHS app can be found here: youtube.com/watch?v=eRPjrxPFNiU

  • Open the NHS app on your device
  • Go to “Appointments” at the bottom
  • Select “GP Surgery Appointments” and choose “Book an Appointment”
  • Scroll down and select “Ask your GP surgery a question”
  • Choose “Ask a question or send a request”
  • Click “Continue” to share your NHS login information
  • Confirm it’s not an emergency by clicking “I confirm”
  • If none of the options apply, select “Something else” and continue
  • Type “I would like a copy of my full medical records”
  • Specify the request is for yourself by ticking the relevant option
  • Fill in any necessary information
  • Choose your contact preference (text or phone call)
  • Review the request and submit

This is by far the fastest and easiest option, and you should expect an update within two working days.
For a more detailed step-by-step guide on how to use the NHS app to request your Summary of Care Records, please use our NHS app guide.

2. Email your GP surgery or clinic

  • Find your GP surgery’s email online via the NHS website – nhs.uk/service-search/find-a-gp)
  • Send them an email to request your medical records. You can use the template below:

Subject: Request for Summary of Care Records

Hi there,
I trust this email finds you well.

My name is [your name], and I am a patient at your surgery. My date of birth is [your DOB] and my GP is [your GP].
I am writing to formally request a copy of my Summary of Care Records.

I appreciate your prompt attention to this request and kindly request guidance on the necessary steps to obtain my records.

Thank you for your assistance.

[Your name]


 

3. In person

If you encounter difficulties reaching your GP surgery through one of the methods above, consider visiting in person to request your records directly. Make sure to bring your ID, as it is likely the receptionist may request this. Please ensure that the address on your ID matches the documents on your records.

Remember, you are legally entitled to your records, and the surgery must provide them upon request. You are not obliged to provide a specific reason for your request, and if you wish to remain private, simply state that you are requesting records for a private appointment.

Private records

If your diagnosis, medication, or treatment was provided privately, your NHS Summary of Care records may not include relevant information. In such cases, please contact the specialist or private service to obtain the necessary records.

How to submit your records to Lyphe Clinic

Once you have gathered your records, whether from the NHS or a private specialist, please send them as a PDF document to soc@lyphe.com or upload them during the eligibility check process. Sending as a PDF file ensures our doctors can promptly review your information, avoiding any delays in reformatting. For physical copies of private records, please use a smartphone to scan them using a free app such as Adobe Scan. Alternatively, if you struggle to scan as PDFs, take a clear photograph and submit the file as a .jpeg or .png. file.

Need additional help?

We understand that sometimes things don’t go to plan. If you’ve tried the above and still face challenges accessing your records through your surgery, please contact us via Live Chat on lyphe.com. Our team is available Monday to Friday from 9:30 am until 8:00 pm; we are here to assist you.

Author: Bojan
Author page

Bojan Ambrus, Head of Marketing & Digital Product at Lyphe Group, is a data-driven growth marketing professional with over 15 years of rich experience. His background includes roles such as Head of Marketing at Vaping.com and growth marketing roles in various enterprises, startups, and scale-ups. His expertise in building and positioning businesses is particularly valuable in the cannabis sector, where he navigates its complexities and regulatory challenges. His strategic marketing insights make Bojan a key player in shaping Lyphe Group's marketing and digital product strategies.

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