Careers

At Lyphe, our mission is to bring medical cannabis to those with unmet medical needs. We’re looking for a driven individual who is motivated, eager to learn, and ready to make a meaningful impact in a dynamic, fast-paced, and highly regulated environment. Full training will be provided, but we value team members who can ‘hit the ground running’ and embody our core values:

Listen: Prioritise needs and feedback to create a respectful, inclusive environment.
Yield Growth: Embrace innovation to improve care and reduce stigma.
Provide with Excellence: Deliver compassionate, high-standard service.
Help with Integrity: Offer transparent support for responsible cannabis use.
Engage with Impact: Build trust and collaboration through open communication.

The Assistant Manager will oversee the Lead Clinic Coordinator and lead the Clinic Coordinators team. This role includes ensuring smooth, efficient clinic operations and a high standard of patient care.

The main role is to enhance service delivery using Meddbase and Zendesk. Additionally, work closely with the Clinic Manager and delegate responsibilities to the team.

Contract Basis: Full-time employment, Monday – Friday 9am-5pm, in our Farnborough Office.

People / Groups this Person Supports:

• Manages the Lyphe Clinic Coordinator Team
• Communicates with the Pharmacy Team, ensuring efficiency in dispensing
• Works closely with the Lead Clinic Coordinator and Clinic Manager

Key Responsibilities:

Team Leadership and People Management

• Oversee and support the Clinic Coordinator Team in managing calls, live chats, and tickets, ensuring efficient and compassionate patient interactions.
• Lead the Prescription Administration Team to streamline prescription processing, ensuring patients receive prescriptions in a timely and compliant manner.
• Work closely with the Lead Clinic Coordinator to monitor prescription dispensing service level agreements and address any patient delays.
• Collaborate closely with the Clinic Manager in delegating tasks to enhance service delivery and team efficiency.
• Conduct one-on-ones, hold team meetings, and mentorship to support team development and productivity.
• Lead resource onboarding, and training initiatives, equipping team members with the necessary skills to excel in their roles
• Identify training needs and collaborate with the Clinic Manager to establish personal development plans for team members.
• Present a SWOT analysis to the Clinic Manager every quarter with monthly scheduled updates,
• including lead conversions, preadmission onboarding targets, triage data, peer review approvals, patient appointments, doctor utilization, prescriptions SLA’s from written to dispatch, complaints and incidents.

Patient Services and Best Practices

• Foster a patient-centred approach, enhancing communication and ensuring a seamless journey from onboarding to prescription fulfilment.
• Manage the new leads and work closely with patient acquisitions to increase conversion rate and provide data to Clinic Manager
• Oversee the collection of medical records for new patients, ensuring timely approvals and appointment scheduling.
• Monitor patient interactions, complete call audits, and provide feedback to uphold high standards of care and compliance.
• Collaborate with the Clinic Manager to continually improve the patient pathway, focusing on streamlined processes and timely access to care.

Operational Efficiency, Compliance, and System Optimisation

• Identify and implement process improvements, working closely with Meddbase to enhance patient account and appointment management.
• Partner with Zendesk to optimise features, improve workflow efficiencies, and enhance the patient experience.
• Develop strategies to maximise the use of Meddbase, Zendesk, and communications via Slack, ensuring these systems align with regulatory standards and support effective service delivery.
• Regularly review operational metrics Clinic Manager and take responsibility for daily KPIs to support continuous improvements.
• Embed compliance updates with CQC standards and escalate necessary discrepancies for training and monitoring purposes.
• Escalate all incidents and data breaches to Clinic Manager

Support Team Resilience and Development

• Set a positive example by consistently demonstrating high service standards, attention to detail, and professionalism.
• Address any workplace challenges, supporting a productive work environment and promoting team satisfaction.
• Align with Lyphe’s vision and values and develop team culture with new initiatives.
• Coordinate team tasks and meetings, focusing on KPI achievement and overall success of patient service and prescription administration teams.

Compliance and Standards in Medical Cannabis

• Act as a primary point for patient complaints (stage 1), acknowledging, documenting, and resolving issues in line with CQC requirements and under the guidance of the Clinic Manager. Formally escalate any at stage 2 to the Clinic Manager.
• Ensure compliance with all regulatory standards, align governance protocols, and uphold the duty of candour in patient care.
• Escalate safeguarding concerns promptly and report them to the Clinic Manager as required.
• Liaise with Clinic Manager/Marketing as needed to respond to external complaints, including those on social media, ensuring patient concerns are addressed professionally and in compliance with regulatory standards.
• Liaise with Clinic Manager/Marketing to develop engagement of new leads and conversion rate

Personal Specification

Experience / Skills

Essential:

• Advanced Customer Service and Patient Care
• Advanced Computer Literacy (Office/Software)
• Escalation Resolution
• Ability to Train and Support Colleagues on the Job
• Understanding of GDPR, Regulations, and Confidentiality
• Excellent Written and Verbal Communication Skills
• Desirable:
• Management Skills
• Private Healthcare Experience
• CQC Knowledge

Key Qualities

• Strong leadership with a focus on patient care, team support, and guiding by example
• Commitment to high standards of service and compliance with healthcare regulations
• Proactive and creative problem-solving, with a positive and efficiency-driven mindset
• Excellent organisational, communication, and team management skills
• Resilient, detail-oriented, and able to prioritise under pressure
• Commercial awareness and a results-driven approach to achieving targets
• Motivational and supportive, fostering teamwork and performance development

For more information on the Company visit www.lyphe.com

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Farnborough GU14 7XA: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)
• Management/Leadership: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Join Lyphe as a Clinic Coordinator and be central to our mission of improving lives for those with unmet medical needs. In this full-time role, you’ll support patients from their first inquiry through to aftercare, collaborating closely with pharmacy teams, doctors, and patient advocates.

We’re looking for someone passionate about delivering outstanding patient experiences, normalising cannabis as medicine, and working in a compassionate, resilient, and trailblazing team.

If you’re ready to make a real impact in an exciting, life-changing industry, we’d love to hear from you!

Key responsibilities:

The job holder will do all things within their skill and ability; specific examples are (but not limited to):

• Act as a first point of contact for all patient queries and communication, answering with excellent patient approach, care and manner
• To take incoming and outbound telephone calls and email tickets from various stakeholder groups, following up where necessary
• Complete new enquiry call backs with the aim of converting leads into new patients
• Understand the importance of driving conversions and treating each lead with an ethical approach
• Maintain thorough and accurate records of all patient data and prescription information, inclusive of notes being added on all platforms in a timely manner
• Liaise with NHS GPs to obtain Summary Care Records on behalf of patients to ensure initial consultations are held to schedule
• Process and track prescription requests to clinical staff ensuring all are returned within the 48 hour SLA, uploading and processing prescriptions to the patient’s Pharmacy of choice and document on patient profile
• Complete prescription spreadsheets and communicate script activity to the relevant departments.
• Proactively communicate with patients at any stage to provide information and updates about any given situation
• To be responsible for ensuring that GDPR regulations and other Company policies are always adhered to
• Comply with CQC regulations, escalating any safeguarding concerns immediately and without delay
• To take responsibility in reporting errors, focusing on delivering consistent quality.

Personal Specification

Qualifications

• No formal qualifications are required

Experience

• Proficient in Microsoft Suite including Word, Outlook, PowerPoint, Excel
• Experienced in handling confidential information
• Experience of working in a fast-paced environment or private healthcare setting is also desirable.
• Customer or patient care via telephone, livechat & emails

Qualities

• Excellent communication skills, both written and spoken
• Strong relationship management, able to problem solving and find solutions for patients.
• Great attention to detail, organisation and time management skills
• Flexible, adaptable and resilient with the ability to remain calm and confident, supporting others as needed in challenges are faced.

For more information on the Company visit www.lyphe.com

Equal Opportunities

Lyphe is an equal opportunities employer. It is our policy not to discriminate either directly or indirectly on the grounds of race, nationality, ethnic origin, gender, marital status, pregnancy, age, disability, sexual orientation, gender reassignment, ethnicity, cultural or religious beliefs. Reasonable adjustments to the recruitment process will be made to ensure that no applicant is disadvantaged because of their disability.

Due to the number of applications received, we may choose to close the job application at any time. If you have not received a response from us within 14 days, please assume you have been unsuccessful.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Farnborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you confident dealing with customers/patients with mental health problems?

Experience:

• Patient service: 1 year (required)
• Customer care: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Key responsibilities:

• Complete initial face-to-face consultations and gather physical health background information for new patients, assessing their care needs
• Ensure a clear detailed summary of every intervention is documented and in line with clinical governance
• Ensure the use of internal systems such as Pabau for documentation
• Be responsible for the prescription of cannabis-based medical products (CBMP’s)
• Oversee the end-to-end patient journey ensuring patients with unmet medical needs are able to access safe and effective medical cannabis therapies
• Advise patients suffering from a range of different medical conditions from chronic pain (neurological and gastroenteric); to psychiatric disorders and rehabilitation
• Maintain high standards of clinical governance and maintain this within our clinics Liaise with a number of internal departments to ensure the right treatment is prescribed to the patient with the right dosage at the right time
• Achieve all set KPIs for the role

• GMC Registration
• Confidence in using IT and technology is essential
• Confident communicator, with the ability to build rapport with stakeholders at all levels Experience in pain medicine is desirable
• Previous experience of working in a hybrid/remote private healthcare provider is desirable.

• Additional leave
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Health & wellbeing programme
• Sick pay

At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of a Nurse Prescriber is central to achieving this mission.

This role supports clinicians in the delivery of best-in-class patient care in the fast-paced medical cannabis industry. You will be an integral part of the clinical team, helping prescribe medical cannabis in a shared care capacity for ongoing patient treatment. In this role you may also have direct patient contact, supporting patients with prescription administration and answering questions they may have around medical cannabis. Lyphe Clinic is committed to patient safety, and you will be a key part of upholding the highest standards in the industry.

This role is right for you if you: Are interested in an exciting new frontier of medicine. You will understand the principles of shared care and are able to work within these bounds and have a willingness to explore and learn about novel treatments. You have a drive to unlock a better quality of life for patients and can solve problems within clearly defined rules, given CBMPs are unlicensed medicines.

Contract basis: We have a range of roles available covering full and part-time hours to suit the individual. The advertised salary is a full-time equivalent and dependent on experience. Minimum 16 hours a week (Mon-Fri).

Key responsibilities:

The job holder will do all things within their skill and ability; specific examples are (but not limited to):

• Preparing and checking medication prescribed to the patient.
• Providing information to patients.
• Work collaboratively with existing healthcare clinical staff and multi-disciplinary team and ensure accurate and comprehensive clinical documentation.
• Attend training and development activities and maintain professional registration.
• Initiate and manage meetings with prescribers and other medical staff and make records as appropriate.
• Comply with safeguarding policies and procedures.
• Provide support with regards to the repeat prescription needs of the patients, writing and distributing to the appropriate pharmacies.
• Collaborate with medical executives to ensure the safe prescribing of patients within the shared care process.
• Maintaining outstanding standards in all aspects of the role, from client service to internal relationships.
• Effectively communicate with patients, carers, primary and secondary health services and other agencies.
• To communicate and liaise between all disciplines of staff
• Be alert to the requirements of the users of the clinic and to communicate any opportunities to develop new, or enhance existing services
• Managing use of internal systems for confidential documentation.
• Personal Specification

Qualifications

• Registered Nurse
• Evidence of post-registration Nurse Prescriber course

Experience

• Ability to professionally challenge and influence using evidence-based information to ensure the best patient experience and outcome
• Clinical leadership experience
• Ability to apply effective clinical judgment through prioritization and decision-making
• High level of numeracy and literacy skills.
• Experience in the medical cannabis sector and private healthcare is also desirable.

Qualities

• A team player with a passion for achieving goals as a collective
• Patient-oriented in everything you do
• Great attention to detail, organisation and time management skills
• Ability to communicate to a varied patient group, being considerate and empathetic to their needs.
• Self-motivated and able to work autonomously

For more information on the Company visit www.lyphegroup.com

Job Types: Full-time, Part-time, Permanent

Pay: £50,000.00 per year

Expected hours: 16 – 40 per week

Benefits:

• Additional leave
• Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Prescribing: 1 year (preferred)

Licence/Certification:

• prescriber qualification (required)

Work authorisation:

• United Kingdom (required)

Location: Farnborough

At Lyphe, our mission is to bring medical cannabis to those with unmet medical needs and the role of a Nurse Prescriber is central to achieving this mission. We’re looking for driven individuals who are motivated, eager to learn, and ready to make a meaningful impact in a dynamic, fast-paced, and highly regulated environment. We value team members who can ‘hit the ground running’ and embody our core values:

• Listen: Prioritise needs and feedback to create a respectful, inclusive environment.
• Yield Growth: Embrace innovation to improve care and reduce stigma.
• Provide with Excellence: Deliver compassionate, high-standard service.
• Help with Integrity: Offer transparent support for responsible cannabis use.
• Engage with Impact: Build trust and collaboration through open communication.

This role supports clinicians in the delivery of best-in-class patient care in the fast-paced medical cannabis industry. You will be an integral part of the clinical team, helping prescribe medical cannabis in a shared care capacity for ongoing patient treatment. In this role you may also have direct patient contact, supporting patients with prescription administration and answering questions they may have around medical cannabis. Lyphe Clinic is committed to patient safety, and you will be a key part of upholding the highest standards in the industry.

This role is right for you if you: Are interested in an exciting new frontier of medicine. You will understand the principles of shared care and are able to work within these bounds and have a willingness to explore and learn about novel treatments. You have a drive to unlock a better quality of life for patients and can solve problems within clearly defined rules, given CBMPs are unlicensed medicines.

This role would also be suitable for licensed aesthetic nurses who are looking to work in a new and exciting niche industry.

Contract basis: Full-time, Monday – Friday 9am – 5pm, on-site location

Key responsibilities:

The job holder will do all things within their skill and ability; specific examples are (but not limited to):

• Preparing and checking medication prescribed to the patient.
• Providing information to patients.
• Work collaboratively with existing healthcare clinical staff and multi-disciplinary team and ensure accurate and comprehensive clinical documentation.
• Attend training and development activities and maintain professional registration.
• Initiate and manage meetings with prescribers and other medical staff and make records as appropriate.
• Comply with safeguarding policies and procedures.
• Provide support with regards to the repeat prescription needs of the patients, writing and distributing to the appropriate pharmacies.
• Collaborate with medical executives to ensure the safe prescribing of patients within the shared care process.
• Maintaining outstanding standards in all aspects of the role, from client service to internal relationships.
• Effectively communicate with patients, carers, primary and secondary health services and other agencies.
• To communicate and liaise between all disciplines of staff
• Be alert to the requirements of the users of the clinic and to communicate any opportunities to develop new, or enhance existing services
• Managing use of internal systems for confidential documentation.
• Personal Specification

Qualifications

• Registered Nurse
• Evidence of post registration Nurse Prescriber course

Experience

• Ability to professionally challenge and influence using evidence-based information to ensure the best patient experience and outcome
• Clinical leadership experience
• Ability to apply effective clinical judgement through prioritization and decision making
• High level of numeracy and literacy skills.
• Experience in the medical cannabis sector and private healthcare is also desirable.

Qualities

• A team player with a passion for achieving goals as a collective
• Patient oriented in everything you do
• Great attention to detail, organisation and time management skills
• Ability to communicate to a varied patient group, being considerate and empathetic to their needs.
• Self-motivated and able to work autonomously

For more information on the Company visit www.lyphe.com

Job Types: Full-time, Permanent

Pay: £50,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Farnborough, Hampshire: reliably commute or plan to relocate before starting work (required)

Experience:

• prescribing: 1 year (preferred)

Licence/Certification:

• prescriber qualification (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person