Back to Help Centre

I Need a copy of my prescription

At Lyphe Clinic, we know how important it is to have timely access to your prescriptions. Whether you need a copy for your records or to coordinate with your pharmacy, we make the process simple, secure, and efficient.

How to Get a Copy of Your Prescription

Follow these steps to access your prescription quickly:

  • Check your Patient Portal: Log in to your Patient Portal and go to the Documents section. Your prescription may already be available for download.
  • Submit a request form: If your prescription isn’t available, complete the form on this page. Once submitted, our team will upload your prescription to the portal within 48 hours.
  • Contact our support team: Call, email, or use live chat if you need extra help. We’re here to guide you through the process.

Why Lyphe Makes It Easy

  • Fast access: Prescription copies are uploaded within 48 hours.
  • Digital convenience: Download your prescription anytime, anywhere through our secure portal.
  • Dedicated support: Our team is available to answer questions and guide you step-by-step.
  • Patient-focused: We prioritise your care and ensure you have what you need for continuous treatment.
Drag & Drop Files, Choose Files to Upload
Max. file size: 128 MB.
=
How do I access my prescription?

Log in to your Patient Portal and navigate to the Documents section to download your prescription.

What if I can’t find my prescription?

Submit the request form below, and we will upload your prescription within 48 hours.

Can I get a physical copy of my prescription?

Currently, all physical prescriptions are added to your medication package when using Lyphe Dispensary. If you need a physical copy from an external dispensary, contact our support team for assistance.

What if I encounter issues with my Patient Portal?

Contact us directly by either filling in the form or contacting us on the number below and speaking to a member of our friendly clinic team.

Need More Help?

We understand how important it is to have your prescriptions ready and accessible. Our team is here to support you every step of the way. Whether you’re unsure how to download your prescription, need guidance on your medication, or have any other questions, we’ll provide clear, personalised assistance.

At Lyphe Clinic, we prioritise your care and ensure you have easy access to your prescriptions so you can continue your treatment without interruption.