Direct Debit Payments

A Direct Debit is a simple, secure, and convenient way to make regular payments directly from your UK bank account. It ensures your payments are made automatically on the agreed date, so you never have to worry about missing one.

When you choose to pay by Direct Debit, we’ll provide you with a Direct Debit mandate form (either online or paper). You’ll just need to provide:

• Your name and address

• Your bank account number and sort code

• Confirmation that you authorise us to collect payments

Once the form is submitted, your bank and our payment provider will take care of the rest.

You’ll receive an advance notice confirming the amount and date of your first payment, and any time this changes. Payments are usually taken on the same date each month (or as agreed), making it easy to plan.

Yes. All UK Direct Debits are protected by the Direct Debit Guarantee, which means:

• You’ll always be notified in advance of any changes.

• You are entitled to a full and immediate refund from your bank if a payment is ever taken in error.

• You can cancel your Direct Debit at any time through your bank or by contacting us.

If your account or sort code changes, simply let us know as soon as possible so we can update your Direct Debit details and avoid any missed payments.

If a payment is unsuccessful (for example, if there are insufficient funds in your account), your bank may notify you. Please contact us as soon as possible so we can arrange an alternative payment and ensure your account remains up to date.

Yes, you can cancel a Direct Debit at any time by contacting your bank or by notifying us directly. Please allow a few working days for cancellation to be processed.