Can I cancel my subscription?

a. Minimum Commitment Period

Your subscription is subject to a one-year minimum commitment, designed to support your ongoing care and continuity.

After this one-year period, you can cancel at any time without incurring the cancellation fee, provided you give us adequate notice (e.g. 30 days).

b. Early Cancellation & Penalty Fee

If you cancel before the one-year anniversary, a cancellation fee will apply: 10% of the remaining subscription value. For example: if you have six months left, you owe 10% of six months’ cost.

c. Cooling-Off Period

You have a 14-day cooling-off period from the date of subscription during which you may cancel without penalty—unless you have already made use of subscription services or benefits (such as medicines or consultations). In that case, certain charges may apply.

• Submit our contact form and select “Cancel Subscription Membership” from the dropdown menu.
• Alternatively, email us at info@lyphe.com or call 0204 538 2273 with your name and subscription details.
• We will confirm receipt and communicate any remaining balance or steps.
• Cancellation normally takes effect after your final payment or after the notice period (if applicable).

• You’ll receive a confirmation email with details of your cancellation and any outstanding balance.
• Unless otherwise specified, your access to subscription services will continue until your final paid period ends.
• Any unused benefits (e.g. consultations or dispensary credits) will be handled per your subscription agreement (check your terms).

• Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you often have a 14-day right to cancel contracts entered into online or off-premises.
• The Direct Debit Guarantee ensures that if a payment is taken in error, you’re entitled to a full refund from your bank.
• If there is any discrepancy or dispute, you may escalate via our Complaints Policy.