Back to Help Centre

Book an appointment with Lyphe Clinic

Booking appointments as a Lyphe Clinic patient is simple and can be completed online in just a few minutes. However, if you’re a new patient beginning your medical cannabis journey, you will need to complete our free, no obligation eligibility quizz to get started.

Check your Eligibility

How to Book as an Existing Patient

  • Visit your Patient Portal and log in.
  • Select “Book Appointment” from your dashboard.
  • Choose your preferred date, time, and clinician.
  • Confirm your details and submit your booking.

You’ll receive an email confirmation shortly after booking. Please check your spam folder if it doesn’t appear within a few minutes.

Appointment Types

  • Initial Consultations: For new patients starting their journey exploring medical cannabis treatments.
  • Routine Repeat Prescription: For existing patients to continue their treatment plan.
  • Clinical Review: A specialist consultant check in to ensure your treatment remains suitable and no changes are deemed necessary..

Before Your Appointment

To help our clinicians prepare, please ensure your medical questionnaire is complete and upload any recent prescriptions or medical records to your Patient Portal. Having this information ready ensures your appointment runs smoothly.

Fees and Cancellations

Appointment fees vary depending on the type of consultation. If you’re a Lyphe Saver subscriber, your routine appointments are included in your plan.

You can cancel or reschedule your appointment through your Patient Portal up to 24 hours in advance with no charge. Cancellations made with less than 24 hours’ notice, or missed appointments, may incur a fee in line with our Terms & Conditions.

What Happens Next

Once your appointment is confirmed, you’ll receive an email with your booking details, video link (for online appointments), and instructions on how to prepare. Our team may also reach out if additional documents are required before your consultation.

Frequently Asked Questions

Do I need a GP referral to book an appointment?

No, you don’t need a GP referral. Once you’ve passed your eligibility and initial consultation, our clinicians can review your medical history and help determine whether medical cannabis treatment is suitable for you.

Can I choose my clinician?

Yes. When booking, you can view available clinicians and choose based on your preference or schedule availability.

What should I prepare before my first consultation?

Please upload any relevant medical records, prescriptions, or referral letters to your Patient Portal. Completing your medical questionnaire in advance will also help our team tailor your care.

How do I reschedule or cancel my appointment?

Simply log in to your Patient Portal and click “Manage Appointments.” You can reschedule or cancel up to 24 hours before your appointment at no charge. Late changes may incur a fee as outlined in our Terms & Conditions.

How soon can I book my first appointment?

We typically have availability within a few days. For the fastest access, please complete your booking form fully and check your email regularly for confirmation.

Need More Help?

We understand booking your first appointment can feel daunting. We’re here to support you every step of the way. Whether you’re unsure about eligibility, how to book, or what happens next, please reach out and we’ll guide you. Your treatment journey is important to us.